AI agents for customer operations
AI agents that actually know your business.
Software Station AI puts a team of orchestrated AI specialists on your website and channels — grounded in your documents, connected to your booking, CRM and helpdesk systems, and observable down to every conversation.
Coast & Palm Resorts
concierge · online
Try a conversation
The orchestrator model
One conversation. A whole team behind it.
Every message is read by an orchestrator that routes it to the right specialist — each with its own prompt, tools and guardrails. Your customer just sees one seamless conversation.
01 — Route
A fast router model classifies intent on every turn and hands the conversation to the right specialist, mid-thread if needed.
02 — Act
Specialists carry their own tools: check availability, prepare quotes, retrieve policies, open helpdesk cases.
03 — Resume
Paused flows survive detours. A customer can ask a side question and pick their quote back up exactly where they left it.
The platform
Everything an AI front line needs.
Orchestrated specialists
Not one giant prompt — a team. Each specialist has its own instructions, tools and guardrails, coordinated by a router on every turn.
Grounded in your knowledge
Indexify document intelligence inside: hybrid retrieval over your PDFs, handbooks and policies, with confidence scoring and cited sources.
Connected to your systems
Booking engines, CRMs and helpdesks like Freshdesk and QContact. Agents look up real records and take real actions — not just talk.
Embedded anywhere
A five-line snippet puts the full agent on your website. The same platform powers web chat today and new channels as you grow.
Observable end to end
Every conversation is traced: routing decisions, tool calls, retrieved sources and cost per turn, in one admin console.
Guardrails you control
Write actions run dry-run until you flip them live. Refusal topics, per-tenant policies and evaluation rubrics keep agents on-script.
How it works
Live on your website in three steps.
Connect
Upload your knowledge — handbooks, policies, price lists — and connect the systems your team already uses.
Configure
Define your specialists, their tools and guardrails. Draft, publish and promote agent behaviour from the admin console — no redeploys.
Deploy
Paste one snippet on your site. Watch every conversation, tool call and cost in the observability console from day one.
<div id="swarm-chat"></div>
<script
src="https://softwarestation.ai/plugin/swarm-plugin.umd.js">
</script>
<script>
SwarmPlugin.renderChat('swarm-chat', {
tenantId: 'your-company',
apiKey: 'ssw_************',
});
</script>→ that's it. your agent is live.
Use cases
Built for teams that talk to customers all day.
Hospitality & travel
A concierge that never sleeps
Quote stays, check live availability and hold bookings — for guests and travel agents alike, at 3am on a Sunday.
- Availability & quotes
- Agent portals
- Pre-arrival questions
Schools & education
Every parent, answered
Admissions, term dates, fee queries and forms — grounded in your actual handbooks, with sensitive topics routed to humans.
- Admissions intake
- Parent communications
- Policy questions
Support desks
Deflect tickets, not customers
Resolve the repetitive 80% from your knowledge base, and open perfectly-formed helpdesk cases for the rest.
- Ticket deflection
- Case creation
- CRM lookups
Operations
Run AI like software. Not like magic.
Chat agents fail quietly — unless you can see everything they do. Software Station AI was built by engineers who refused to ship a black box.
traced
Every turn, on the record
Routing decisions, retrieved sources, tool calls and model costs — captured per conversation and searchable in the admin console.
gated
Write actions, on your terms
Anything that touches a real system starts in dry-run. You flip it live per tenant, per environment, when you have seen it behave.
measured
Quality is a dashboard, not a vibe
Automated evaluation rubrics score real transcripts. Human review queues catch what the metrics miss.
See it answer questions about your business.
Bring a handbook, a price list, or your gnarliest customer question. We'll show you a working agent on your own content.